For Exchanges:
Please contact us with information on item(s) being returned. (i.e. sales receipt number, description of item, and item number) We will assign you a promo code to use equal to the purchase price of the item once we receive it. If there is an amount due greater than the purchase price of the return, you’ll be able to add the difference at checkout.
Return Policy:
*PLEASE SEE UPDATED RETURN POLICY INFORMATION AT BOTTOM OF PAGE*
The item(s) must be returned to us in the same condition in which it was received. Please include a copy of the Receipt you received with the purchased item. For undamaged items, you MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing if items are not properly packaged to show an attempt to avoid damage. Please use a sturdy box along with bubble wrap, popcorn packing, or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your money will be assigned a store credit, less the shipping and handling costs for the original purchase. (Please read updates below) (If we are running a discount special on shipping, such as "Free Shipping" or "10% Off", then the refund will be the actual costs less the promotional discount, restocking fee (if applicable), and the actual shipping charges and handling fees). Returns must be received by us within 15 days of original purchase. Please notice the updates below. Contact us with any questions at; eaglerocktrading@aol.com or call us at 830-626-8309. If you have not received a response back within 24 hrs., click here
Extended Holiday Return Policy:
Starting November 25, 2023, we are extending our return policy 15 days from December 25, 2023 for purchases made during November 25 2023 through December 25, 2023. If you are buying as a Christmas gift, you or the recipient have until Monday, January 9, 2024 to return or exchange the item(s).
For Damaged or Lost Items:
We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.
Policy Updates
Effective 5/15/2004: Cash refund on returns may be assessed a 5% handling charge to cover credit card fees. As long as we receive the item(s) back in the same shape as they were when shipped and within the 15 days allowed for returns, no charge will be assessed except new credit card fees described below. Thank you for your understanding. See update below 1-1-2024
Effective 10/8/2005 Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.
Effective 11/14/2006 Any items returned that had been placed in layaway will be charged a 25% restocking fee.
Effective 12/3/2016 When returning a purchase made by standard Credit Card payment choice, no restock fee other than the original shipping charge will be assessed as long as we are within the initial return window of 15 days or other agreed terms. If the return is past the initial 15 day window we may charge a restock fee based on the time past the 15 day window unless we have a personal agreement with the customer stating different. See update below 1-1-2024.
Effective 1/1/2024 If a customer places an order and in turn wants to cancel order prior to shipping, we will apply a restock fee based on payment processors charge to process transaction (usually 2.9% plus $.30, but may vary)
Effective 1-1-2024 The credit card processors now keep their fees to process a charge whether we refund the initial charge or not. Purchase returns after January 1, 2024 will receive a store credit based on 100% item cost or a refund less the processor fees and shipping instead of a full item refund due to payment processor not refunding processing fees