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As a convenience to both our customers and ourselves, we are starting a list of
Frequently Asked Questions
with answers. We will add to this page as more questions come in.
Frequently Asked Questions
with answers. We will add to this page as more questions come in.
1.) Q: How do I determine the right size ring or bracelet?
A: We recommend actually going to a local jeweler and determine your size using their tools, but you can use a piece of string and wrap it around either your finger or wrist. Don't pull it tight, but don't leave it too loose either. Mark the points where the string intersects or crosses. Then measure the distance between the intersecting points. This is a primitive way of sizing and we do recommend going to a local jeweler to find out your correct size. Click Here to read more and see charts showing cross references.
2.) Q: Do you have a return policy?
A: Yes we do! We understand that shopping on the Internet can be very trying and pictures can be confusing in size and color to say the least. Different computer monitors show colors differently and we blow up most of the pictures to show detail. That's one reason why we add a detailed description along with measurements and weights to somewhat help you mentally comprehend at least the size and weight of the item. We do offer a 15 day return on items. We are human and understand that certain circumstances warrant an extended period such as gift giving during the Christmas/Holiday season. You can read more by clicking on RETURN POLICY.
3.) Q: What do you mean when you list an item as "Vintage"?
A: When we list an item as vintage we are relaying to the viewer that the piece is at least 25 years old or older. When possible, we try to add a more accurate time frame in the items description.
4.) Q: Are all your listings Native American made?
A: Approximately 95% to 98% of our items are Native American made, but we do carry some Mexican and Southwest designed pieces. We describe those pieces as such in our descriptions as either Mexican, Southwest, and/or non-native made. Some of our pendants may come with a sterling silver chain made in Italy. We do not carry any items made overseas in China, Japan, Philippines, or Thailand with the exception of our watchfaces, watch stretchbands, and possibly other similar suppiles.
5.) Q: Do you offer discounts and/or specials?
A: We are straight forward and try to offer the lowest price to the consumer on our daily everyday pricing. Our prices automatically reflect a 25% discount or more from the recommended retail price daily. We do occasionally offer FREE SHIPPING, discounted shipping, or a percentage off with a promotional code. We see a lot of the other retailers marking up prices well over recommended retail and constantly offering 20% - 50% off and/or free shipping. We personally have noticed even with their discounts figured in our total bottom line price is still less than most competitors discounted with "free" shipping prices.
6.) Q: Do you offer or include a Certificate of Authenticity or COA?
A: We will include a COA if requested for items we positively know are Native American Made or Mexican Made. We do have a few items that come directly from the artist and are signed by the artist that a COA will be included with the item. We also have a few items that were bought from other galleries that included a COA when we bought them which we will pass along with the item. Most silversmiths don't offer COA's unless the item is strictly a "One-of-a-Kind" piece of wearable art. We can acknowledge that we bought the item from a Native silversmith/artist and guarantee it is indeed a Native American Made piece. Click Here to read a good article concerning COA's and how the public view the inclusion of a COA.
7.) Q: Why does the item look larger in some pictures and smaller in others?
A: We oversize some pictures to show detail workmanship. We do include actual measurements and weights on the main description page of each item.
A: We recommend actually going to a local jeweler and determine your size using their tools, but you can use a piece of string and wrap it around either your finger or wrist. Don't pull it tight, but don't leave it too loose either. Mark the points where the string intersects or crosses. Then measure the distance between the intersecting points. This is a primitive way of sizing and we do recommend going to a local jeweler to find out your correct size. Click Here to read more and see charts showing cross references.
2.) Q: Do you have a return policy?
A: Yes we do! We understand that shopping on the Internet can be very trying and pictures can be confusing in size and color to say the least. Different computer monitors show colors differently and we blow up most of the pictures to show detail. That's one reason why we add a detailed description along with measurements and weights to somewhat help you mentally comprehend at least the size and weight of the item. We do offer a 15 day return on items. We are human and understand that certain circumstances warrant an extended period such as gift giving during the Christmas/Holiday season. You can read more by clicking on RETURN POLICY.
3.) Q: What do you mean when you list an item as "Vintage"?
A: When we list an item as vintage we are relaying to the viewer that the piece is at least 25 years old or older. When possible, we try to add a more accurate time frame in the items description.
4.) Q: Are all your listings Native American made?
A: Approximately 95% to 98% of our items are Native American made, but we do carry some Mexican and Southwest designed pieces. We describe those pieces as such in our descriptions as either Mexican, Southwest, and/or non-native made. Some of our pendants may come with a sterling silver chain made in Italy. We do not carry any items made overseas in China, Japan, Philippines, or Thailand with the exception of our watchfaces, watch stretchbands, and possibly other similar suppiles.
5.) Q: Do you offer discounts and/or specials?
A: We are straight forward and try to offer the lowest price to the consumer on our daily everyday pricing. Our prices automatically reflect a 25% discount or more from the recommended retail price daily. We do occasionally offer FREE SHIPPING, discounted shipping, or a percentage off with a promotional code. We see a lot of the other retailers marking up prices well over recommended retail and constantly offering 20% - 50% off and/or free shipping. We personally have noticed even with their discounts figured in our total bottom line price is still less than most competitors discounted with "free" shipping prices.
6.) Q: Do you offer or include a Certificate of Authenticity or COA?
A: We will include a COA if requested for items we positively know are Native American Made or Mexican Made. We do have a few items that come directly from the artist and are signed by the artist that a COA will be included with the item. We also have a few items that were bought from other galleries that included a COA when we bought them which we will pass along with the item. Most silversmiths don't offer COA's unless the item is strictly a "One-of-a-Kind" piece of wearable art. We can acknowledge that we bought the item from a Native silversmith/artist and guarantee it is indeed a Native American Made piece. Click Here to read a good article concerning COA's and how the public view the inclusion of a COA.
7.) Q: Why does the item look larger in some pictures and smaller in others?
A: We oversize some pictures to show detail workmanship. We do include actual measurements and weights on the main description page of each item.
8.) Q: How do I determine the right length of stretchband for my watchband?
A: You'll need to have the length of the watch measured from watch pin to watch pin that you'll be attaching to the watchband. Take that measurement and add the watch tip measurement twice. Subtract that total from your actual wrist size and that total will be the length of the stretchband you'll need. For example, the watch measurement is 1". Each watch tip measures 1 1/8" so add two watch tips which will be 2 1/4". You now have a total of 3 1/4". If your wrist size is 6 1/4" you'll subtract 3 1/4" which leaves 3". You'll need a 3" stretchband. If you don't want it to wear too tight go up to the next size of 3 1/8". Hope this doesn't confuse you more!
9.) Q: What do you mean when you state an item as Vintage, Old Pawn, or Collectible?